Sell custom orders without losing overview.
Custom jewellery orders should feel professional and organised — not like a mix of notes, WhatsApp messages and paperwork. With PrismaNote, you manage custom orders, deposits, customer communication and supplier information in one simple system built specifically for jewellers.
Create custom orders directly from the POS, track every detail and keep your customers updated without extra administration. Start your free trial and experience more control, less stress and a smoother workflow from order to delivery.
No scattered tools. No complicated setup. No IT project.
Custom jewellery orders rarely fit standard retail tools.
Most jewellers still manage custom orders across half a dozen disconnected places — which is exactly how details get lost.
Jewellers manage custom orders with:
- Notes on paper
- Excel sheets
- WhatsApp conversations
- Supplier emails
- Loose invoices
- Manual status updates
PrismaNote brings it all together:
- Which custom orders are active
- What has already been paid
- Which supplier is involved
- What the customer ordered
- Which products still need to arrive
- What still needs to be delivered or invoiced
No more searching. No more double work. Just one clear workflow for every jewellery custom order.
Manage every jewellery custom order from one connected system.
Finally one place for all your custom orders
Many jewellers still manage custom orders using separate tools — paper, spreadsheets, WhatsApp and email. That quickly leads to mistakes, confusion and unnecessary stress. PrismaNote brings everything together in one clear workflow so nothing falls through the cracks.
You always know:
- Which custom orders are active
- What has already been paid
- Which supplier is involved
- What the customer ordered
- Which products still need to arrive
- What still needs to be delivered or invoiced
Create custom orders directly from the POS
Open the POS, select a customer and add products — even if they are not in stock yet. Search by supplier product number or quickly create a custom product description yourself. Everything is stored directly in the customer order, so your team always works from the same information.
Add to every custom order:
- Product details
- Notes for suppliers
- Photos
- Pricing
- Deposits
- Expected delivery information
- Customer contact preferences
Keep complete control over deposits and payments
Custom orders often involve partial payments, deposits or payment on collection. PrismaNote makes this easy — giving you and your customer complete clarity at every stage.
You can:
- Accept deposits immediately
- Register remaining payments
- Create orders without direct payment
- Track outstanding balances
- Link payments directly to the order
Built for jewellers — not generic retail
Generic retail software rarely fits the daily reality of jewellers. Custom orders, repairs, supplier communication and customer follow-up require specialised workflows. PrismaNote is designed specifically for jewellers and watchmakers — no complicated setup, no IT project.
That means:
- Faster workflows
- Less administration
- Better overview
- Fewer mistakes
- Easier onboarding for staff
Keep customers informed without extra phone calls
Every custom order is linked to a dedicated service page. From one place you can update statuses, print receipts and contact customers — creating a more professional customer experience while reducing interruptions in the shop.
From one place you can:
- Update order statuses
- Print receipts
- Contact customers
- Finalise payments
- Keep communication organised
Designed for growing jewellers
PrismaNote helps independent jewellers grow without adding complexity. Everything works together in one connected platform — more efficiency, more control and more time for customers.
Whether you manage:
- Custom jewellery orders
- Supplier orders
- Repairs
- Stock management
- In-store sales
- Online sales
More control. Less stress. A smoother workflow from order to delivery.
More overview
All custom orders, payments and customer information in one place.
Less administration
Reduce manual work and duplicate entry.
Faster workflows
Create and process orders directly from the POS.
Better customer experience
Professional communication and clearer order tracking.
Fewer mistakes
Your entire team works from the same system.
Built for simplicity
Easy to use without technical knowledge or complicated setup.
One clear platform for every part of your jewellery business.
You should not need multiple systems to manage custom orders professionally. PrismaNote connects every workflow so everything stays organised — automatically.
- Custom orders
- Repairs
- Inventory
- Website & webshop
- Customer management
- POS
- Payments
Built around how jewellers actually work.
From custom jewellery orders to supplier orders, repairs and online sales — everything works together so your team can focus on customers and craftsmanship.
- Custom jewellery orders
- Supplier orders
- Repairs
- Stock management
- In-store sales
- Online sales
Discover how easy jewellery custom order management can be.
Start your free PrismaNote trial today and experience software designed specifically for jewellers.
- More overview
- Less stress
- Faster workflows
- Better customer communication
One clear system for every jewellery custom order.
Works well with the rest of PrismaNote
Most jewellers combine this with other parts of the platform. Take a look at POS for jewellers, jewellery repair software, deposits and remaining payments, jewellery inventory management and free PrismaNote trial to see how everything connects in one system built for jewellery retail.
Try PrismaNote's jewellery custom orders software today.
Manage custom orders, deposits and supplier communication directly from your POS — built specifically for jewellers.