Every jewellery repair tracked, updated and ready for pickup.
Stop losing time with handwritten repair tickets, scattered notes and customers calling for updates. PrismaNote gives jewellers one simple repair workflow — from intake to collection — so your workshop stays organised, your team works faster and your customers always know what's happening.
Built specifically for jewellers, goldsmiths and watch repair workshops.
No IT project. No complex setup. No credit card required.
Finally, a repair system your workshop will actually use.
Most jewellers still manage repairs with a patchwork of tools — and it works, until it doesn't.
Most jewellers still manage repairs with:
- Handwritten repair slips
- Excel sheets
- WhatsApp messages
- Sticky notes
- Disconnected POS systems
That works… until:
- A repair gets lost
- A customer disputes damage
- Staff forget to call the customer
- A pickup is not invoiced correctly
- Your team spends all day answering status questions
PrismaNote replaces chaos with one clear repair workflow designed for the jewellery industry — so instead of chasing paperwork, your team can focus on customers and craftsmanship.
Designed around how jewellery workshops actually work.
Unlike generic retail software, PrismaNote was built around real jewellery workflows — from resizing rings and replacing batteries to custom jewellery repairs and restorations. Every repair stays organised in one place.
- Register repairs digitally in seconds
- Add photos and customer notes during intake
- Track repair status live
- Automatically notify customers when items are ready
- Create pickup invoices instantly
- Keep a complete repair history per customer
A smoother repair process from intake to collection.
Digital repair intake
Create a professional repair intake in minutes. Attach photos immediately, so there's never confusion about the condition of the piece. No more unreadable handwriting or missing paperwork.
Store everything in one place:
- Jewellery type
- Materials and stones
- Repair requests
- Agreed pricing
- Deadlines
- Customer details
- Internal workshop notes
Track every repair status
Know exactly where every repair is. Your whole team sees the same live information — without searching through folders or asking colleagues.
Move repairs through custom statuses:
- Received
- In workshop
- Awaiting parts
- Ready for pickup
- Collected
Automatic customer updates
Customers no longer need to call your store for updates. Automatically notify them at every key moment.
Notify customers when:
- The repair is received
- The status changes
- The item is ready for collection
That means:
- Fewer interruptions for your staff
- A more professional customer experience
- Faster collections
- Happier customers
Pickup invoicing in one click
When the repair is finished, turn it directly into an invoice. No double entry. No forgotten payments. No switching between systems. Everything is already linked to the repair and customer.
Full repair history per customer
Every note, photo, status update and invoice stays attached to the customer profile — perfect for building long-term relationships and delivering personal service.
Your team can instantly see:
- Previous repairs
- Jewellery details
- Communication history
- Recurring issues
- Past purchases
Because it brings back control and overview.
It's not generic retail software adapted for jewellers — it's jewellery repair software built specifically for workshops.
PrismaNote helps jewellers:
- Reduce administrative stress
- Prevent lost repairs
- Save time every day
- Work more professionally
- Keep customers informed automatically
- Grow without adding complexity
Built specifically for:
- Jewellery repairs
- Workshops
- Goldsmiths
- Watchmakers
- Hybrid jewellers with both retail and repairs
Whether you run one boutique or a chain of jewellery stores.
PrismaNote helps your team work with more structure, fewer mistakes and less stress — without consultants, complicated training or technical knowledge.
- A single jewellery boutique
- A workshop with repairs
- A watch repair service
- Multiple jewellery stores
See how much calmer your repair workflow can become.
Your team can start quickly and experience value fast.
- Register your first repair in minutes
- Track every repair clearly
- Keep customers informed automatically
- Create professional pickup invoices
- Manage repairs and sales in one system
No IT project. No complicated setup. Just one clear repair system for jewellers.
Works well with the rest of PrismaNote
Most jewellers combine this with other parts of the platform. Take a look at POS for jewellers, advance and remaining payments, complete software for jewellers and free PrismaNote trial to see how everything connects in one system built for jewellery retail.
Try PrismaNote jewellery repair software today.
One simple workflow for every repair — intake, status, customer updates and pickup invoicing.